First Time Pass Guarantee

Purpose of the Guarantee

The First Time Pass Guarantee is offered to support serious students who fully complete the training process and meet all conditions established by C Tech Training. This guarantee is not a refund policy and does not apply to students who fail to meet even one requirement.

Eligibility Requirements

To qualify under this policy, the student must satisfy all requirements in full.

• Fully complete the certification program, including classes, recordings, mock exams, quizzes, assignments, and required activities determined by C Tech Training.
• Pay all tuition, fees, and outstanding balances in full.
• Complete all required mock exams, quizzes, and assessments assigned for that certification program.
• Achieve the required passing score on three consecutive approved mock exam attempts, with no failed attempts in between.
• Use only mock exams issued, assigned, hosted, or approved by C Tech Training.
• Complete qualifying mock exam attempts independently, under timed conditions, and without unauthorized assistance.
• Write the official certification exam within 72 hours of achieving the third consecutive qualifying passing mock exam result.
• Write the official certification exam within 30 calendar days of the official course completion date.
• Where two deadlines apply, the earlier deadline will govern.
• Provide all documents requested by C Tech Training, including time-stamped PDF mock results, proof of booking, official exam date, and official result.
• Submit any claim in writing within 5 calendar days of the official exam result date, together with all required supporting documents.